Operational Plan

1. Online orders will reviewed at 10am.

Justification

The cut-off time may be pushed earlier as suppliers may require more time in order to prepare the food in advance and deliver it on time. However, as of now, 10am would be the preferred time as it ensures that we are able to maximise the orders we can potentially meet on a daily basis.

2. Orders to expected to be prepared by 11am.

Justification

As we take into account of time required to transport the food, depending on the location of the supplier, food is expected to be prepared by 11am. Something we may have to consider is that the duration the food can be kept after preparation, especially with regards to NEA regulations.

3. Our store will operate based on 2 queues – one for online orders and the other for walk-ins.

Justification

This is to ensure that people who opt for online orders continued to experience the faster queue and hassle-free of collection of food. This is mainly because the walk-in queue is likely to experience a slightly slower moving queue as they are still required to make virtual payment on the spot.

4. Online orders will be closed at 12pm

Justification

Due to the lack of real-time inventory tracking system, this is to ensure that we have sufficient stocks to accommodate both walk-ins and online order customers.

An example scenario will be:

In the case where there is only one in-stock left and a walk-in customer and an online customer ordered simultaneously, we would not be able to accommodate to both at the same time. It would be unfair and inappropriate for us to decline the walk-in customer’s purchase and at the same time we would require real-time inventory tracking systems in place to ensure that the online orders can be met. Since real-time inventory tracking system would require additional capital (if done through automation) and/or manpower (if done manually), we would have to close the online orders before 12pm.